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Internet Connectivity

  • Is Your Internet Down?

    Power Outage – Are you having local issues with weather or construction?

    Check if power outlet at the modem is still active.

    Modem Reboot

    How do I reboot my cable modem?

    Follow these instructions to reboot your cable modem:

    1. Power off your computer and/or router.
    2. Please locate the power cord on the back of the Cable modem.
    3. Unplug power, wait 5 seconds and then plug it back in.
    4. The lights on the modem should turn off and then slowly be restored within a few minutes.
    5. Please wait until the “Online” light is solid.
    6. Power up your computer. If you have a router, power up your router before your computer has powered up.
    7. If the speed test still show below the Targeted Download Speed contact ChaseTek – 614-452-7200 or email at repair@chasetek.com
  • Is Your Internet Slow?

    How to troubleshoot a slow Internet connection

    Slow internet browsing can be very frustrating. It’s possible that there is something specific to your location and equipment that is causing the slow down.

    1. Verify if other users on your system are having the same issues with the internet speed being slow?
    2. Check to see if there are any users streaming applications (ie – Netflix, internet radio, downloading applications or preforming a backup)
    3. Next, run a speed test (link to speed test)
      • Note: Your speed can be affected by changes in network traffic and usage, which will usually vary across days and the time of day.
      • Write down the date, time and your results each time you run a test.
    1. Compare your results against the table below. Are your speeds lower than or at/above the Target Download Speed?
    Your Connection Speed Target Download Speed (Wired)
    3 Mbps 2.4 Mbps
    5 Mbps 4 Mbps
    10 Mbps 8 Mbps
    15 Mbps 13 Mbps
    20 Mbps 16 Mbps
    50 Mbps 42 Mbps
    1. If your speed test result was at or above the Target Download Speed, then you’re receiving your subscribed speed.
    2. If the speed test shows your speed is slower than the Target Download Speed for your connection, reboot your computer and run the speed test again.
    3. If the speed test still show below the Targeted Download Speed follow these steps to reboot the cable modem
    4. Power off your computer and/or router.
    5. Please locate the power cord on the back of the Cable modem.
    6. Unplug power, wait 5 seconds and then plug it back in.
    7. The lights on the modem should turn off and then slowly be restored within a few minutes.
    8. Please wait until the “Online” light is solid.
    9. Power up your computer. If you have a router, power up your router before your computer has powered up.
    10. Run the speed test again
    11. If the speed test still show below the Targeted Download Speed contact ChaseTek – 614-452-7200 or email at repair@chasetek.com

Phone Connectivity

  • Unable to Get a Dial Tone?
    1. Determine if you are experiencing no dial tone on one or all of your phone lines.
    2. Contact ChaseTek – 614-452-7200 or email at repair@chasetek.com with the 3 call examples
    3. Are you having local issues with weather or construction?
  • Having Voice Quality Issues?
    1. Determine if the poor call quality is happening with more than one person?
    2. Document 3 call examples
      • Must be within the past 24 hours
      • Telephone numbers – the number called from and called to
      • Time of the call
      • Type of quality experienced – choppy, dropped, muffled
    3. Contact ChaseTek – 614-452-7200 or email at repair@chasetek.com with the 3 call examples

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