FAQs

• What can ChaseTek help my business with?

  ChaseTek provides support with most fundamental business infrastructure components, including: Telecommunications, Natural Gas, Electric, Water, Merchant Services; Utility Invoice Management; Telecom Invoice Management; Wireless Expense Management; Payroll and Accounting Solutions.

• Will ChaseTek provide support after we purchase?

  Yes. This is perhaps the most significant difference between companies that are similar to ours. While the design, pricing and implementation parts of the process are important, our customers find that our ongoing involvement with changes, moves, repair issues and billing issues offers a degree of consistency that is unparalleled in the industry.

• How does ChaseTek get paid?

  For all core services, ChaseTek is compensated as a broker by the selected carrier or supplier. Our revenue from these carriers/suppliers is spread evenly over the term of the contract. This is important because it creates a very strong incentive for us to stay engaged with our customers. At no point do our customers pay more than they would if buying the services directly from the supplier.
  
  Our online telecom invoice management platform, pro : active, is our only fee based services. pro : active offers a very affordable alternative to processing telecom invoices manually.

• Does any of your carriers/suppliers pay you more than another?

  While all of our arrangements with the various carriers and suppliers are different, they are very similar in terms of compensation, varying by no more than percentage points. This allows us to present multiple supplier solutions without bias. Ultimately, our customers choose the provider they feel is the best overall solution for their business.

• What is the contract term?

  pro : active agreements begin with twelve month terms, with a liberal cancellation policy.
  
  Contracts for supplier services can be negotiated with the selected provider for 12, 24, 36 and in some cases, 60 month terms. There are no additional contractual obligations to ChaseTek.

• What carriers/suppliers do you represent?

  While our relationships with carriers continues to grow year over year, we are very careful about selecting new partners, preferring to grow our relationships deeper in terms of access to resources and support. We have access to virtually every carrier / supplier either directly or through strategic partnering with other brokers.

• Why shouldn’t I buy directly from the carrier/supplier?

  Whether you buy through ChaseTek or through a direct sales person, the product and services will be the same. The primary advantage of leveraging ChaseTek is our experience. With nearly 70 years of combined industry experience across all aspects of the industry, we can save you time by providing solutions from multiple providers at competitive prices that will work the way they are described. We will project manage the implementation, and provide ongoing support throughout the length of your contract with the supplier. At ChaseTek, the sales process is just the beginning of the relationship.

• How do I get started?

  ChaseTek offers an Infrastructure Opportunity Assessment at no cost. Through this process, we determine the fitness of your current infrastructure across all the categories that we support: telecommunications services; merchant services; utility expense management; wireless expense management; and invoice processing. Upon completion of the Assessment, ChaseTek will deliver a high level analysis, identifying potential opportunities for efficiencies and savings.

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